In a survey conducted in 2022, 80 percent of residential consumers stated that they were satisfied with Royal Mail's quality of postal delivery to one's home. The same survey revealed that the items being delivered intact is also among the most important aspects. Overall, customer satisfaction with Royal Mail has declined with only one performance indicator recording a satisfaction rate of at least 80 percent, down from three KPI's the previous year.
Share of residential consumers satisfied with specific aspects of Royal Mail's service in the UK in 2022
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Other statistics that may interest you Royal Mail Group
Overview
5
- Premium Statistic Turnover of the postal services industry in the United Kingdom (UK) 2008-2021
- Premium Statistic Market value of the leading logistics companies in the United Kingdom (UK) 2021
- Premium Statistic Enterprises in postal services industry in the United Kingdom (UK) 2008-2021
- Premium Statistic Most carbon-conscious delivery companies in the UK 2021, by assigned score
- Premium Statistic Postal services: Weekly household expenditure in the UK 2022, by gross income
Financial performance
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- Premium Statistic Revenue distribution of the Royal Mail Group plc FY 2018-2022, by business segment
- Premium Statistic Annual operating costs of the Royal Mail Group FY 2013-2022
- Premium Statistic Annual operating profit of the Royal Mail FY 2013-2022
- Premium Statistic Royal Mail Groups' total assets FY 2013-2022
- Premium Statistic Royal Mail Group: net assets FY 2013-2022
UKPIL
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- Premium Statistic Royal Mail: revenue from UK letter and parcel FY 2013-2022
- Premium Statistic Royal Mail: operating profit from UK letter and parcel FY 2013-2022
- Premium Statistic Royal Mail: operating cost from UK letter and parcel FY 2013-2022
- Premium Statistic Royal Mail: revenue from UK letter and parcel FY 2017-2022, by sector
- Premium Statistic Royal Mail: volume of letters and parcels delivered in the UK FY 2017-2022
- Premium Statistic Royal Mail - employees in letter and parcel delivery FY 2013-2022
GLS
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- Premium Statistic General Logistics Systems (GLS): revenue FY 2012-2022
- Premium Statistic GLS - operating profits FY 2015-2022
- Premium Statistic GLS - operating costs FY 2015-2022
- Premium Statistic General Logistics Systems (GLS): parcel volume FY 2012-2022
- Premium Statistic General Logistics Systems (GLS): number of employees FY 2012-2022
Customer satisfaction
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- Premium Statistic Satisfaction of residential consumers with Royal Mail in the UK 2020-2022
- Premium Statistic Satisfaction of residential consumers with Royal Mail's service in the UK 2020-2022
- Premium Statistic Problems of residential consumers with Royal Mail's services in the UK 2020-2022
- Premium Statistic Satisfaction of SMEs' with Royal Mail's services in the UK 2020-2022
Environmental footprint
4
- Premium Statistic Royal Mail Group plc: CO<sub>2</sub> emissions per item delivered FY 2021-2022
- Premium Statistic Royal Mail: total CO<sub>2</sub> emissions FY 2016-2022
- Premium Statistic Royal Mail Group plc: total energy consumption FY 2016-2022
- Premium Statistic Royal Mail Group plc: water consumption FY 2016-2022
Further related statistics
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- Postal services in Canada - opinion 2016
- Canada Post's postal services - satisfaction among Canadians 2016
- EBITDA of bpost Group 2015-2021
- How often Canadians purchase goods online with home delivery 2016
- Germany: postal services employment figures 2008-2019
- Cyprus: postal services employment figures 2008-2019
- Portugal: postal services employment figures 2008-2019
- Estonia: postal services employment figures 2008-2019
- Latvia: postal services employment figures 2008-2019
Further Content: You might find this interesting as well
Statistics
- Postal services in Canada - opinion 2016
- Canada Post's postal services - satisfaction among Canadians 2016
- EBITDA of bpost Group 2015-2021
- How often Canadians purchase goods online with home delivery 2016
- Germany: postal services employment figures 2008-2019
- Cyprus: postal services employment figures 2008-2019
- Portugal: postal services employment figures 2008-2019
- Estonia: postal services employment figures 2008-2019
- Latvia: postal services employment figures 2008-2019
Ofcom. (December 8, 2021). Share of residential consumers satisfied with specific aspects of Royal Mail's service in the UK in 2022 [Graph]. In Statista. Retrieved June 13, 2024, from https://www.statista.com/statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/
Ofcom. "Share of residential consumers satisfied with specific aspects of Royal Mail's service in the UK in 2022." Chart. December 8, 2021. Statista. Accessed June 13, 2024. https://www.statista.com/statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/
Ofcom. (2021). Share of residential consumers satisfied with specific aspects of Royal Mail's service in the UK in 2022. Statista. Statista Inc.. Accessed: June 13, 2024. https://www.statista.com/statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/
Ofcom. "Share of Residential Consumers Satisfied with Specific Aspects of Royal Mail's Service in The Uk in 2022." Statista, Statista Inc., 8 Dec 2021, https://www.statista.com/statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/
Ofcom, Share of residential consumers satisfied with specific aspects of Royal Mail's service in the UK in 2022 Statista, https://www.statista.com/statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/ (last visited June 13, 2024)
Share of residential consumers satisfied with specific aspects of Royal Mail's service in the UK in 2022 [Graph], Ofcom, December 8, 2021. [Online]. Available: https://www.statista.com/statistics/1166068/satisfaction-consumers-royal-mail-uk-specific-aspects/