According to the American Customer Satisfaction Index, U.S. customers were most satisfied with AT&T's fiber internet service, followed by Verizon Fios. Optimum Fiber scored the lowest of the surveyed service providers.
June 2024
United States
April 2023 to March 2024
25,468 respondents
Email survey
The source provides the following information: "The American Customer Satisfaction Index (ACSI®) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The ACSI uses data from roughly 200,000 responses annually as inputs to an econometric model for analyzing customer satisfaction with approximately 400 companies in about 40 industries and 10 economic sectors, including various services of federal and local government agencies. ACSI results are released throughout the year, with all measures reported on a scale of 0 to 100."
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